Introduction
Ecogenera operates exclusively as a retailer of products supplied by third-party manufacturers. Therefore, all requests for returns, refunds, and after-sales support are subject to the terms and conditions set by the original manufacturers and cannot be handled directly by Ecogenera outside of those terms.

By purchasing from Ecogenera.it, the customer expressly agrees that returns, refunds, and warranties are governed solely by the policies of the manufacturer of the purchased product.

1. Returns Policy

Returns are accepted exclusively in cases provided for by the manufacturer of the purchased product. Ecogenera is not responsible for any refusal of return by the manufacturer.

To request a return, the customer must:

• Contact Customer Service at info@ecogenera.it within 14 days of receiving the product.
• Provide all details required by the manufacturer, including photos and documentation, if necessary.
• Await instructions regarding the return procedure, which depend exclusively on the manufacturer's procedures.

Important:

• Ecogenera does not guarantee that the manufacturer will accept the return.
• Return shipping costs are borne by the customer, unless otherwise specified by the manufacturer.
• Products must be returned intact, unused, and in their original packaging, as required by the manufacturers.

2. Refunds Policy

Refunds are handled exclusively according to the manufacturer's policies. Ecogenera does not issue refunds directly, but assists the customer in submitting the request to the manufacturer.

Refund process:

• Once the return has been received, the manufacturer will inspect the product and determine whether the refund is eligible.
• The terms and timing of the refund are established solely by the manufacturer.
• The refund may be issued via:

Note:

• Ecogenera cannot guarantee or expedite the timing of the refund, as it depends exclusively on the manufacturer.
• No direct refunds are provided by Ecogenera.

3. Defective or Damaged Products

In the event of products that are defective or damaged upon delivery, the customer must:

• Report the problem within 48 hours of receipt by sending an email to info@ecogenera.it with photos and details of the damage or defect.
• Await the manufacturer's assessment and follow the procedures indicated for the replacement or repair of the product.

Important:

• Product warranties and replacements are managed entirely by the manufacturers, according to their terms and conditions.
• Ecogenera does not perform direct repairs, replacements, or refunds.
• In no case is Ecogenera responsible for malfunctions, manufacturing defects, or delays in the processing of warranties.

4. Exclusion of Liability

• Ecogenera does not guarantee the possibility of a return or refund unless expressly provided by the manufacturer.
• Ecogenera is not responsible for delays, refusals, or issues arising from the manufacturer's policies.
• By purchasing from Ecogenera.it, the customer fully accepts these conditions and acknowledges that any requests for returns, refunds, or after-sales support will be handled solely in accordance with the manufacturer's policies.

5. Contact for Support

For any request for a return, refund, or support, our Customer Service is available at:
info@ecogenera.it

All requests will be handled in compliance with the conditions established by the original manufacturers.